I was at the mall this last weekend, passing some time before seeing The Dark Knight Rises when I stopped in at a T.J. Maxx. As strange as it may sound, I really enjoy stopping by stores of the like just so I can peruse through the home and electronics sections. It’s not so much because I expect to buy something useful at a heavily discounted price. I just like the random goods. The typical electronic section at a store like T.J. Maxx or Ross consists of digital tire pressure gauges, the perfect pushup, cheap headphones and a whole slew of other products that have escaped various recalls over the years. There’s no order or sense to it. This last time I was there, I snagged a leather travel size grooming kit complete with tweezers, nail clippers, hair trimmers and more for $13. Sadly, but not too surprisingly, the trimmers didn’t work. Even with new batteries, they refused to turn on. Was I mad? No, not really. Part of buying something at a heavily discounted price has a lot to do with implicitly acknowledging the fact that I might be settling for a suboptimal product, and I think that’s perfectly acceptable because I would rather skimp on a replaceable grooming kit than say, my health insurance.

When you think about it, businesses aren’t all that different in that they have to pick and choose which investments will best serve them. Because most startups don’t have much going as far as cash flow goes in their infancy, they bootstrap. Bootstrapping means using the startup capital available, which typically consists of personal savings, credit cards and loans, and trying to extend that as far as possible while keeping other costs down because you can’t spend money you’re not making, not for forever at least. Amongst some of the common tips for reducing expenditures is keeping teams lean by hiring only those critical to success, giving out equity versus cash upfront, outsourcing and, lastly, cutting back on marketing and public relations. Mark Cuban, to the ire of the PR industry, pointed that out when he blogged about the last point. To summarize, he said that the cost of the service and its actual value are misaligned, and that a CEO or someone on the management team should be tasked with outbound communication to garner buzz and media coverage. It’s only later on, once a company has matured and passed this phase, that it might be more practical as time becomes the more valuable commodity. But right out of the gates, it’s better to skimp on something on like marketing and advertising rather than something critical, like electricity.

When you think about it, all of this is more obvious than it is revolutionary. If I were trying to sell you a car, we probably wouldn’t disagree that owning a vehicle has value though that much depends more so on where you live. Coming from Texas, I can assure you that not having one there is terrible when everything you need to go to is far and wide apart, and the public transportation system is abysmal. But just because car ownership has value doesn’t mean you should go out and buy one right this minute. You might not be in a position to for any number of reasons.

That being said, the same is true for the services we offer. Bravo Design, Inc. develops really great websites, and our design and print production work is bar none. While I may have violated some unspoken rule of blogging with what might sound like shameless promotion, it doesn’t make the prior statement any less true. I’ve written a few articles on design since I started here, but I thought this would be a good time to point out the elephant in the room. Attractive products with better aesthetics, whether that comes down to packaging design or an item itself, are going to be chosen over ones that don’t have those qualities. A better looking, better functioning website is going to be perceived as more authoritative, and more attractive marketing collateral is not only going to command more attention. It lends itself more credibility. I’m sorry. I didn’t make the rules. You might disagree with all of the above but if you were having chronic migraines, you’d probably trust WebMD over this Geocities site though you should definitely contact your general practitioner before attempting to diagnose thyself.

Employing a professional designer might not be in your cards for the near future. But when the time does come, we’d like for you to keep us in mind. Your website, and all of your marketing collateral equate to interactions with your prospective clients. We’ve said it before, but it’s worth repeating. We recommend you put your best foot forward.